IT's purpose isn't to dictate, but to respond. It is neither. Its mission is to advise on technology solutions to help an enterprise meet its budgetary and ope

IT's purpose isn't to dictate, but to respond. It is neither. Its mission is to advise on technology solutions to help an enterprise meet its budgetary and operational goals, to engineer the systems selected to meet those goals, and then support those system. Insomuch that you can get "random employee comfort" on management's list of top priorities, I suppose an IT department could end up in a primarily reactive/responsive role, as non-IT employees demand implementation of whatever solutions they dream up. That's likely to be an expensive and painful way operate a company, though!