It may have been the bundling that caused the problems- I don't know. If one of my competitors started bundling my software with theirs I would be grateful for

It may have been the bundling that caused the problems- I don't know. If one of my competitors started bundling my software with theirs I would be grateful for this kind of leverage. On the other hand, there should be some known (= advertised) means of acceptable proof for resolving disputes. If may also make a difference if you are working as a sole proprietor vs having a govt id # (EIN in the US). But this is wild speculation.