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The way I see it, for something as critical as payment infrastructure, it is simply not an option to go with someone who doesn't have a phone number where you c
by swombat 17y ago
The way I see it, for something as critical as payment infrastructure, it is simply not an option to go with someone who doesn't have a phone number where you can speak to a real, intelligent person who can act beyond the confines of a few support call scripts.
This is largely why we use a merchant account with a real bank (which has a dedicated account manager), and a gateway with quality support staff that always pick up the phone.
- ivenkys 17y agoYes - there are times when you absolutely must speak to a human being, make your systems as easy and automated as possible but when i am stuck i need to be able to pick the phone and talk to a person. FirstDirect - are very good at that.
- bmm6o 17y agoAbsolutely. PayPal is fine right up until the point when they cut you off, and then you have virtually no recourse. A similar thing happened to me (though I was dealing in physical goods), and I was never able to get it straightened out. They kept asking for more info, I kept faxing it to them; it was never really clear to me what specifically they found suspicious or what I had to do to allay their fears. Having to interact by fax with people who have no authority or incentive to resolve the matter is awful; I think they hope you just give up.